Privacy Policy

1. Information you provide

When you contact us, request information, book a call, complete a questionnaire, or submit a lead form, we collect the information you choose to provide. This may include your name, work email, phone number, company, website, job role, business needs, and the contents of your messages or answers. Please avoid sending sensitive personal information that is not needed for your enquiry.

If you submit a Royal Genix form through Facebook, Instagram, LinkedIn, or another platform, we receive the fields you submit and use them to respond to the request described on that form. The platform also handles information under its own privacy policy.

2. Information collected through the website

Our website uses Google Analytics 4 to understand visits and interactions, including pages viewed, service page visits, referring pages, campaign information, and clicks on booking, email, and phone links. Google Analytics may use cookies and collect browser, device, approximate location, and usage information.

Our hosting provider may process technical logs, including IP addresses, request times, and browser details, to deliver and protect the website. A booking-link click is recorded as an interaction; it does not by itself tell us that you booked a meeting.

3. How we use information

• Respond to enquiries, assess service fit, and provide requested information, resources, or proposals.
• Schedule calls, communicate with you, and deliver services you request.
• Understand website performance and which content or campaigns generate enquiries.
• Maintain business records, prevent misuse, resolve disputes, and meet legal obligations.
• Send relevant marketing communications where we have your consent or are otherwise permitted by law.

Submitting an enquiry does not automatically subscribe you to unrelated marketing. We will explain materially new purposes and obtain additional consent where required.

4. Service providers and disclosures

Information may be handled by providers that support our hosting, analytics, scheduling, email, forms, and business administration, as needed for those functions. Our website is hosted with Hostinger, uses Google Analytics, and links to Calendly for scheduling. When you book through Calendly, it processes your booking details and makes the relevant information available to us.

We do not sell the personal information you submit through our enquiries or lead forms. We may disclose information with your permission, when required or authorized by law, or where reasonably necessary to protect rights and investigate misuse. Information handled for a client as part of a service engagement is also subject to that engagement’s terms and instructions.

5. Processing outside Canada

Some service providers may process or store information outside Canada, including in the United States and other countries where they operate. Information processed abroad may be accessible to courts, law enforcement, or government authorities under local laws.

For questions about overseas processing or to request information about our policies and practices concerning service providers outside Canada, contact Benny Phan at bennyp@royalgenix.com.

6. Cookies and your choices

Google Analytics uses cookies and similar technologies to measure website activity. You can block or delete cookies using your browser settings and use Google’s Analytics opt-out browser add-on in supported browsers. Deleting cookies alone does not prevent new cookies from being set. Blocking cookies may affect some third-party features.

Learn more about Google’s privacy practices and Calendly’s privacy practices. These third parties control their own services and privacy settings. This policy is an explanation of our practices, not a substitute for consent where consent is required.

7. Retention and security

We retain personal information for as long as reasonably needed for the purposes described here, including responding to your request, managing a client relationship, keeping required records, and resolving disputes. Retention depends on the type of information and applicable requirements. Information that is no longer needed should be securely deleted or de-identified; limited records may be retained to honour an unsubscribe request.

We use reasonable safeguards appropriate to the information and limit access to those who need it for their work. No method of online transmission or storage can be guaranteed completely secure.

8. Access, corrections, and withdrawal of consent

You can contact us to request access to your personal information, correct inaccurate information, withdraw consent, or ask us to delete information we no longer need. We will handle requests in accordance with applicable law, including any exceptions or retention requirements, and may need to verify your identity. Withdrawing consent may limit our ability to provide a requested service; we will explain any relevant consequences.

To stop marketing emails, use the unsubscribe option provided or email us with your request. You may still receive communications necessary to manage an active service or respond to your enquiry.

If you have a privacy concern, please contact us first so we can address it. You may also contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, as applicable.

9. Children and external websites

Our website and services are intended for business audiences, not children. If you believe a child has provided us with personal information, contact us so we can review and address it. Links to other websites are governed by those websites’ own policies.

10. Changes and contact

We may update this policy as our services or practices change. The date above identifies the latest revision. Where required, we will provide additional notice or seek consent for material changes.

Royal Genix
Privacy contact: Benny Phan, Founder
Calgary, Alberta, Canada
Email: bennyp@royalgenix.com